Common Questions we are asked…

What if I need help placing an order?

We offer help with ordering in every aspect via email and/or phone call.

I’d like to place an international order. Do I pay customs fees to FIN Jewelry or to Fedex?

All orders domestic and international will include insured, shipping and handling.

I have my own diamond but I’d like to purchase one of your settings. Can you set my diamond into a FIN Jewelry ring?

Yes, but must call or email for more details.

How can I make sure the diamonds I receive are actually the diamonds I ordered?

All of our Diamond Jewelry will be shipped with an independent G.I.A. or a A.G.S. lab report.

This report can be examined by a qualified gemologist and compared against the characteristics of your diamond.

I found a diamond in your web site that I like. Is it available?

Yes.

Will my personal information be shared with a third party?

No. For more detailed information please check our Privacy Policy on our website.

Do you have an upgrade policy?

Yes. Please contact customer service.

I’d like to place an international order. Do I pay customs fees to FIN Jewelry or Fedex?

You pay customs to Fedex.

Can I ship to an address that is different from my billing address?

Yes. For more information please check our Shipping Policy on our website.